Most often this occurs because your company has a block on playing videos at work. We'd recommend using the 4G internet connection on your personal phone and logging in via our website via https://app.uprise.co. Or downloading our app directly onto your phone. If the video still won't load on your phone then please use the following instructions:
Step 1 - Cose the app For iphone X
If on an earlier iphone version:
For android phones:
Step 2 - Once the app has been closed, reopen the app and the video should work.