Most often this occurs because your company has a block on playing videos at work. We'd recommend using the 4G internet connection on your personal phone and logging in via our website via https://app.uprise.co. Or downloading our app directly onto your phone. If the video still won't load on your phone then please use the following instructions:

Step 1 - Cose the app For iphone X


If on an earlier iphone version:

For android phones:


Step 2 - Once the app has been closed, reopen the app and the video should work.

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