Most often this occurs because your company has a block on playing videos at work. We'd recommend using the 4G internet connection on your personal phone (not your company's wifi) and logging in via our website via https://app.uprise.co using your phone's browser.
Or you can download our app directly onto your phone and use your 4G connection (not your company wifi). If the video still won't load on your phone then please use the following instructions:
Step 1 - Cose the app For iphone X
If on an earlier iphone version:
For android phones:
Step 2 - Once the app has been closed, reopen the app and the video should work.